FAQS
Frequently Asked Questions
- Oops! I made a mistake with my order, can I change it?
No problem! Just email us at lingang623@gmail.com within 4 hours of placing your order, and we’ll do our best to make the changes.- What’s your return policy?
Not loving your purchase? We’ve got you covered. You can return, exchange, or get a refund within 30 days of delivery, excluding custom-made products, which are final sale.Just send us an email, and we’ll guide you through the return process. You can also check out our Returns page for more details.
Shipping & Tracking
- How long does shipping take?
Shipping times vary depending on your location. Standard shipping usually takes 5-10 business days. Express shipping options are available at checkout.
- Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email. You can use this to track your package in real time.
- Do you ship internationally?
Absolutely! We ship worldwide. Shipping times and costs vary depending on your location. Check our Shipping page for more details.
Product Questions
- My product has changed color over time. Is this normal?
While not common, exposure to extreme heat, humidity, or sunlight can cause some discoloration over time. This can also happen with regular wear and tear.
- How can I clean my product?
We recommend using a damp cloth with mild soap and water. Avoid harsh chemicals, as they may damage the product.- What does ‘durability tested’ mean?
Great question! Our products are tested by third-party labs for durability. Many of our items are designed to withstand daily wear and tear to keep them in top shape for as long as possible.
- Help! I can’t remove my case from my phone.
Hold your phone securely with the camera facing toward you. Gently push through the camera hole with your thumb while pulling the edges of the case away from the phone in the opposite direction.